Delegation is the name of the game when it comes to hotel management. No one can manage a hotel by themselves. Without employees you can trust, you won’t be able to run your hotel in the way you want it. Delegate employees to handle day-to-day tasks that you know can handle the task at hand. Give them the confidence in handling the task by patiently answering their questions and simply assuming that they can do it. If you handle your employees in a confident manner that shows them you are assured of their success, they will try to rise to your expectations and do whatever they can to ensure they succeed in their task.
Delegate employees you can trust to get the job done. Never set your employees up to fail. One spectacular failure can ruin an employee’s confidence and make them never want to attempt anything outside of their narrow duties again, limiting their usefulness and their abilities. When you delegate tasks, always remain in tune with your employee’s thoughts and feelings. Nothing is worse than the assumption that you don’t care about them. Who you delegate to complete each job makes all the difference between your hotel succeeding and failing.
Christopher Manning is a hotel manager and owner living and working in Cape Cod. Manning is the owner of Pylon Hospitality Management, which operates several hotels and resorts in the Cape Cod area. Manning says that his goal is always to build confidence in his staff with encouragement and delegation.
Over the past twenty years, with the advent of the Internet and more sophisticated communications technology, being a good hotel manager has become more complicated. While the job has, in the past, mostly consisted of talking to people and making them happy with their stay at your hotel, the job has grown to encompass almost all aspects of hotel operations, from ensuring the laundry is clean to taking reservations, to providing excellent customer service in person and on the phone. Hotel managers still have to keep their guests happy and engaged, of course, but recently the job has become much more complicated and more important to the proper operation of a hotel.
romantic restaurant with tables set
A good hotel manager has to be extremely well organized. There are many tools that hotel managers can use to keep track of all operations in their hotels, such as the workflow and productivity of their employees, reservations, and staffing. Hotel managers can expect to work long hours, especially when they are first hired because their skills will be in demand from customers to other employees and management. Good hotel managers delegate some of their tasks, just as in other offices and businesses.
Christopher Manning of Cape Cod is a hotel manager with decades of experience. He owns Pylon Hospitality Management in Cape Cod and is always trying to expand his workforce and his business to help boost the tourism industry in his region. Manning has ties with many hotels in the area and has managed many of them over his time in the area.