The Basics of Running a Hotel

Getting into the hotel game is not for everyone. You have to have some experience in certain areas that will make you overall successful later on. If you have no prior history in any sort of management position or business knowledge, you will have a hard time making things work for you. Christopher Manning of Cape Cod, with a background in Economics, has worked his way up to being a respected hotel manager and an owner and operator of his own company, Pylon Hospitality Management. He knows just what it takes to make sure a hotel runs smoothly and turns out to be popular and lucrative in the future.

Christopher Manning Cape CodIf you have a background in customer service, business, or even management, you will be well set up to run a hotel. Working in hospitality is all about people skills and knowing how to deal with not only the general public, but the staff as well. You need to know how to be welcoming and friendly and inviting for guests that will stay in your hotel.

Having a background in Business will help with the actual business decisions, doing the books, and marketing. Making sure you know how to keep people coming in to stay and spending money there is important.

Knowing how to manage anything, people or a business, is going to be important. As a hotel manager, you have to be able to coordinate rooms, reservations, and many different groups of staff; housecleaning, front desk, room service. There are many moving parts, and if you cannot get them managed properly, your hotel will not stand a chance.

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Becoming a Great Hotel Manager

There are many careers that take a lot of hard work, patience, and dedication. Some of them are harder than others, but if you know what you are doing, you can make a great career for yourself. Becoming a hotel manager is something that many people do not dream about, but in the case of Christopher Manning of Cape Cod, that is just what he wanted. He started from the ground up and made a business out of nothing. Now, he is one of the best hotel managers you can find on the East Coast. So, just what does it take to become a great hotel manager?

One thing you need if you want to be a hotel manager is great managerial skills. You cannot try to manage people, much less a whole hotel if you do not know the simple skills for managing. Knowing when to lead and when to delegate is important in a good manager. You also need to really be a good leader. People around you are going to look for guidance and instructions, and if you do not know how to command them to do what you need them to do, it will be a lost cause.

Another thing that makes you a great hotel manager is if you can multitask well. There are always many things going on in a hotel at the same time, and if you cannot deal with more than one thing at a time, you will fail at being a hotel manager, much less a great hotel manager. Knowing when to step in and take charge is one of the most important things about running your hotel smoothly and without any other problems.

Managing Your Hotel – Be Prepared

There are many factors that go into effectively managing a hotel, including pleasing your staff, taking care of customers personally if necessary, and always being prepared for an emergency. Emergency situations are very rare (hopefully) in your hotel, so when one does occur, your staff and your customers will be looking to you to provide some leadership. You can start your preparedness by devising an emergency plan for all situations that may occur in your hotel and practicing them with your staff. Run drills so that everyone working at your hotel knows what to do in the event of any situation.

romantic restaurant with tables set

All guests expect the hotel they stay at to provide for their safety at all times. Any member of your staff should know what to do in any situation because your guests will look to them for leadership in the event of an emergency. All of your employees should be well-versed in your protocols for all emergency situations so that they can lead guests to safety if necessary. You can further help your staff and your guests by posting evacuation and emergency plans in all of the rooms and in other highly visible places, so everyone knows what to do in any situation.

Christopher Manning Cape Cod, is a hotel owner in Cape Cod. Manning has instilled comprehensive emergency and evacuation plans in all of his hotels, and expects all of his staff members to do everything they can to ensure the safety of all other staff members and guests in any situation.