There are many careers that take a lot of hard work, patience, and dedication. Some of them are harder than others, but if you know what you are doing, you can make a great career for yourself. Becoming a hotel manager is something that many people do not dream about, but in the case of Christopher Manning of Cape Cod, that is just what he wanted. He started from the ground up and made a business out of nothing. Now, he is one of the best hotel managers you can find on the East Coast. So, just what does it take to become a great hotel manager?
One thing you need if you want to be a hotel manager is great managerial skills. You cannot try to manage people, much less a whole hotel if you do not know the simple skills for managing. Knowing when to lead and when to delegate is important in a good manager. You also need to really be a good leader. People around you are going to look for guidance and instructions, and if you do not know how to command them to do what you need them to do, it will be a lost cause.
Another thing that makes you a great hotel manager is if you can multitask well. There are always many things going on in a hotel at the same time, and if you cannot deal with more than one thing at a time, you will fail at being a hotel manager, much less a great hotel manager. Knowing when to step in and take charge is one of the most important things about running your hotel smoothly and without any other problems.
There are many factors that go into effectively managing a hotel, including pleasing your staff, taking care of customers personally if necessary, and always being prepared for an emergency. Emergency situations are very rare (hopefully) in your hotel, so when one does occur, your staff and your customers will be looking to you to provide some leadership. You can start your preparedness by devising an emergency plan for all situations that may occur in your hotel and practicing them with your staff. Run drills so that everyone working at your hotel knows what to do in the event of any situation.
All guests expect the hotel they stay at to provide for their safety at all times. Any member of your staff should know what to do in any situation because your guests will look to them for leadership in the event of an emergency. All of your employees should be well-versed in your protocols for all emergency situations so that they can lead guests to safety if necessary. You can further help your staff and your guests by posting evacuation and emergency plans in all of the rooms and in other highly visible places, so everyone knows what to do in any situation.
Christopher Manning Cape Cod, is a hotel owner in Cape Cod. Manning has instilled comprehensive emergency and evacuation plans in all of his hotels, and expects all of his staff members to do everything they can to ensure the safety of all other staff members and guests in any situation.
Delegation is the name of the game when it comes to hotel management. No one can manage a hotel by themselves. Without employees you can trust, you won’t be able to run your hotel in the way you want it. Delegate employees to handle day-to-day tasks that you know can handle the task at hand. Give them the confidence in handling the task by patiently answering their questions and simply assuming that they can do it. If you handle your employees in a confident manner that shows them you are assured of their success, they will try to rise to your expectations and do whatever they can to ensure they succeed in their task.
Delegate employees you can trust to get the job done. Never set your employees up to fail. One spectacular failure can ruin an employee’s confidence and make them never want to attempt anything outside of their narrow duties again, limiting their usefulness and their abilities. When you delegate tasks, always remain in tune with your employee’s thoughts and feelings. Nothing is worse than the assumption that you don’t care about them. Who you delegate to complete each job makes all the difference between your hotel succeeding and failing.
Christopher Manning is a hotel manager and owner living and working in Cape Cod. Manning is the owner of Pylon Hospitality Management, which operates several hotels and resorts in the Cape Cod area. Manning says that his goal is always to build confidence in his staff with encouragement and delegation.